Hi,
Today July 6, I booked via online www.usatourist.com a travel package containing Hotel in New Orleans and Return Flight - Syracuse, NY (July 17-21). During reservation process, my credit card (for any reason) was not accepted; I was asked to restart my booking process. Before I did, I checked my bank account realizing that the hotel i New Orleans has made a reservation for money. When buying a travel package it shall not be possible that one part of the package can accept when the other part does not - the entire travel package must be rejected. There is no reservation available so I cannot trace the hotel, appreciate your support in this matter. My Bank made the money reservation 3.05.51 pm (Swedish time - approx 6 hrs difference).
I have spent at least 1 hour on telephone (being charged my number), 5 attempts with no possibility for your representatives to support me. I need to know the name of the hotel in New Orleans, making sure the the booking is cancelled.
I consider you being a well respected company/organsisation, so I expect to hear from you by return with your comment about this situation.
Shall it be possible that something like this can occur?
Can I trust you system if making another try using it booking ourselves the Trip?
All this has caused me a lot of problems and time, now I need your emmidiate support; on Monday next week, we are leaving Sweden for our US trip!
best regards
rw