Yesterday, I received an e-mail from an irate European traveler who said that he encountered rude and hostile behavior from the homeland security personnel at the Atlanta Georgia airport. He did not elaborate on which personnel treated him and his traveling companions badly. He was clearly disappointed with the lack of hospitality and cordiality from the US government employees.
I can certainly sympathize with him. No one likes to be treated rudely. We all realize that the security precautions are necessary and are likely to cause us inconvenience. The least our government employees can do to aleviate this situation is to be courteous and friendly. I travel quite a bit, and I can say that I have not personally encountered any rude behavior from the Homeland Security employees. Unfortunately, I have also experienced very little cordiality and friendliness from them.
Have you encountered any bad experiences with the Homeland Security employees at US airports? This could include the TSA (Transportation Security Administration) screeners; the passport control or the customs and immigration staff? Please share your complaints with us!